Mark Rosenberg, Managing Director of Balanced Curve is an Accredited Mediator under the National Accreditation System. Mark specialises in franchising and workplace mediations and has been conducting mediations for the Office of the Franchising Mediation Advisor since 2009. Mark has a Bachelor of Arts (Psych)/Laws from the University of NSW, a Master of Laws from the University of Pennsylvania and a Master of Management from Macquarie Graduate School of Management (MGSM).
He has broad professional and mediation experience having worked as a lawyer and manager across a number of industries. He has held senior legal and commercial roles at Caltex Australia and was Executive Director, Marketing and Communications, at Sydney Olympic Park Authority, a NSW Government agency.
Mark developed his franchising expertise working as a lawyer and then manager at Caltex Australia. During his time at Caltex, Mark covered all aspects of retail franchising, from drafting the Australian franchise agreement to developing the Franchise Charter, managing relationships with franchisees, developing performance-management programs, resolving disputes and conducting mediations. For two years he headed up a subsidiary company responsible for Caltex’s retail company operations program, effectively acting as a large franchisee. He subsequently acted as National Franchise Manager, gaining an insight into both sides of the franchising fence.
A key to Mark’s success as a mediator is his ability to understand the perspective of both parties. At Caltex, his fairness in recognising the franchisee’s perspective led to a quantum change in the culture of the Caltex franchisor-franchisee relationship. The collaborative working relationship that developed between Caltex and its franchisees has been a significant factor in making the Caltex franchise the success that it is today.
Since establishing Balanced Curve in 2008, Mark has successfully conducted numerous franchise and workplace mediations, both formal and informal.
Mark is a member of LEADR.
What people say
Mark helped us work through what was becoming a difficult conflict situation for the business and the team members involved. He patiently and respectfully worked with each of the parties to gain an insight into their perspectives and took us through a blended mediation/facilitation process that resulted in greater understanding and very positive outcomes for all concerned. The team members involved were impressed by Mark’s ability to draw out their concerns and issues and facilitate positive discussion. I found Mark very down to earth, insightful and easy to work with, and will definitely work with him again when the need arises.
– Dr Rick Krassoi, Director, Ecotox Services Australasia
Mark acted as the mediator in a long-running dispute between Athletics Australia and the Australian Track and Field Coaches Association. Both sides were very pleased with the way he managed to engage us, understand the different perspectives and assist us work through the many complex issues to reach a mutually satisfactory agreement. On any objective assessment it was not an easy exercise and Mark did an outstanding job. We would have no hesitation in using Mark again.
– Dallas O’Brien, CEO, Athletics Australia