This course provides a proven, comprehensive solution for increasing collaboration and managing workplace conflict.
The course will teach you a complete process for resolving a wide variety of conflicts. Through a series of mini lectures and numerous interactive exercises, you will learn how to turn conflict into collaboration, gaining practical tools and effective practices that can be used immediately in the workplace.
Workplace Conflict Drains Energy, Time and Money.
Research indicates managers spend 20 to 40 percent of their time dealing with conflict in the workplace. Poorly managed conflict costs companies time and money, inhibits action and hampers innovation. Conflict can sap your organisation’s energy and diminish profits – and no one is immune.
The ability to handle difficult situations constructively and competently is critical to business success. It is human nature to avoid confrontation and let problems fester. Conflict
Competence – the ability to lead and manage differences effectively – can transform costly situations into profitable outcomes. The key is knowing how to manage conflict effectively.
Becoming Conflict Competent is comprised of four half-day sessions. The course may be structured as a single two-day program, two separate one-day sessions, or four sessions spread out over a period of time. The course incorporates processes developed by world-renowned experts in conflict management and communications, Craig Runde, Tim Flanagan and Dr. Sherod Miller and is founded upon years of academic research and real world applications.
Specific elements of the course include:
- Increasing self-awareness
- Managing emotions
- Exploring systemic interests
- Using reflective self-talk to deconstruct conflicts
- Listening to comprehend
- Operating in the “Skillszone”
- Mapping: A collaborative process for resolving conflicts